How Ordering Works

A straightforward process built for facilities that need consistency, not surprises.

1. Place Your Order

Order online anytime.

Once your account is established, you can also place orders via email, text, or phone at your convenience. Many customers use the website as a reference while ordering a broader range of products or recurring supplies through their account.

2. Order Review & Confirmation

Orders are reviewed and processed using the most appropriate fulfillment method.

If any adjustments are needed, we follow your pre-approved preferences or confirm details with you before proceeding.

3. Fulfillment & Delivery

Orders are fulfilled through our warehouse, trusted manufacturer partners, or local delivery routes depending on the product and delivery location.

There is no charge for local deliveries within 50 miles of Corona, CA.

Outside our local area? No problem. Many items now include shipping — search "Free Shipping".

For items that do not include shipping, we'll contact you with shipping options and costs before your order is fulfilled.

(Or, use your own shipping account if preferred.)

Shipping charges are never applied without your approval.

Some items have set shipping rates and are not eligible for local delivery. Shipping for these items will be calculated at checkout.

4. Delivery, Tracking & Communication

You’ll receive delivery updates or tracking information based on how your order ships.

If there’s a delay, backorder, or issue, you hear it from us directly—not only through an automated system message.

5. Reordering & Ongoing Support

Reordering common items is simple, and adjustments are easy as your needs change.

You work with the same team—not a rotating queue—so preferences, substitutions, and priorities stay consistent over time.

If Something Changes or Goes Wrong

Out-of-Stock Items

We confirm availability before shipping and recommend comparable alternatives when needed. Nothing ships without your approval.

Damaged or Incorrect Items

Urgent or Time-Sensitive Needs

Let us know. We’ll confirm the fastest realistic option and any associated costs upfront.

Built for Facilities That Need Reliability

This process is designed for facilities and operations teams that value:

Clear communication
Straightforward pricing
Reliable fulfillment

No guesswork. No surprises.

Ready to Get Started?

Start an Order View PO Checkout Steps

Have questions or need help sourcing something specific?