If your item is damaged in transit, please refuse delivery. If the item has been delivered damaged, please be sure to thoroughly photograph the packaging and contact Facility Werx Inc immediately.

For a return authorization or for resolution for a defective item or damaged delivery, email us at cs@facilitywerx.com, or submit your request through our Get In Touch page (Immediately for Delivery Damage or within 15 days of receiving the merchandise for returns).

All requests for returns need to be made within 15 days of receipt of goods. Returned items are subject to a 10% restocking fee. Customer will be responsible for freight on returned product. Additional deductions could apply after further inspection to cover repacking or damage on returned product. No items will be accepted for return after 30 days from date of purchase. Customers must contact us for a return authorization or for resolution for a defective item. Written authorization must be obtained from Facility Werx Inc before any merchandise may be returned. Merchandise must be in original packaging.

Food, Beverages, Medications, First Aid Items, Clearance Items, Overstock Items, Sold-As-Used Items, Special Order Items, Non-Stock Items, Customized Items and any Sanitation Related items including, but not limited to, restroom paper supplies, soaps, sanitizers, disinfectants, disposable gloves and face masks, may not be returned for credit or refund. Special Order Items and Non-Stock Items cannot be cancelled or returned for credit or refund.